Frequently Asked Questions

In a nutshell, its banking reimagined. Liv is one of the first modern money apps of its kind that works around what you like and how you spend your time. That means we take holistic view of things, because we're all about supporting your lifestyle choices. Bit of a foodie? Find the best restaurants nearby. Got a travel bug? Make it to more destinations and new experiences. Whatever you choose to do with your money, we're here to help make the journey as smooth (and fun) as possible.

Liv is the brainchild of Emirates NBD group. It's a whole new offering designed with YOU in mind. And it's got the support (and expertise) of Emirates NBD, one of the most innovative and trusted financial institutions in the world.

A world of opportunity awaits with our unique suite of services. It’s an equal mix of lifestyle enhancers and useful finance tools.

Our MONEY services include:

• A simple digital current account
• A card for payments around the globe
• An easy way to pay utility bills
• Keep track of your payments, wherever you go and whatever you do
• Pay people back with a tap. Choose from your phone or social media contacts
• Transfer money in and out of your account, locally
• 24/7 emergency support

Our LIFESTYLE services include:

• Great offers for dining, activities, events and other cool stuff
• Recommended places and activities around you, to match your preferences
• Chat with the Liv team in-app when you need help
• Learn more about where and how you spend your time and money

Anywhere within the UAE and participating ATMs worldwide with your Liv card or our unique payment services. You can also pay utility bills straight from your Liv account.

A Liv card can be used to pay for purchases across 24 million merchants worldwide. We have tons of other cool new services on the way to match your global lifestyle.

Absolutely nothing. The app is free and it comes with lots of opportunities to nab great deals from some of your favourite brands. Feel free to share it with friends (if you really like them).

This service is available to anyone who is interested in using their mobile to get the most out of their money. That means no hanging around in stores or waiting for a phone call (yawn). We believe everything is possible from the palm of your hand.

To become a full-fledged Liv member with access to all our lifestyle and money services, all you need is:

• A smart phone
• An active UAE mobile number
• 18+ years of life behind you
• A valid Emirates ID card, issued to residents of the UAE

Or if you want to start off with our lifestyle services, you'll need:

• A smart phone
• An active UAE mobile number

Because we're breaking the mould of traditional banking to bring you something unique. We're a simple, honest and fun solution for your lifestyle and money needs. And ultimately, we want you to have a healthy financial life so that you can do more of what makes you happy. That's why you can do it all with our app; manage your money, get great offers and pay people back. And we'll always share meaningful insights with you about your spending habits, so that you can have more control of your finances in the future.