Card delivery & activation

Whether you’re getting your Liv. card for the first time or you’ve requested a replacement card, it will be delivered to you within 5 working days (excluding Friday & Saturday).

Our courier partner Shipa will contact you to arrange the delivery. Remember to have your Emirates ID handy to receive your card!

To follow up on your card delivery, call Shipa on 800 SHIPA (800 74472) and track your delivery using your mobile number that’s registered with Liv.

Once you receive your new card, simply go to Settings > Activate, at the top of the page. You’re all set!

Can’t find the ‘Activate’ button on the app? Chat with us and we’ll help you further.

Remember, you should never share your card PIN and CVV (3 digit security number on the back of your card) with anyone else. Stay safe and active!

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