International transfers

What countries can I send money to? What are the fees?

Click here for the list of countries & amount limits for each country.

Fees for sending money overseas:

  • Transfers to India, Pakistan, Sri Lanka and Philippines are AED 9.90 (+VAT)
  • UK is AED 10 (+ VAT)
  • Any other country is AED 20 (+VAT).

GRR! I made a transfer but it hasn’t reached the other side yet

It generally takes up to 5 working days (excluding Fri, Sat, Sun and bank holidays.)

If it’s been more than 5 working days, simply chat with us for help (we’re sorry to say this, but chatting with us earlier than 5 working days won’t get the money there faster!)

I’m expecting a transfer to my Liv. account but it hasn’t reached me yet

It generally takes up to 10 working days (excluding Fri, Sat, Sun and bank holidays) to receive an international transfer and depends on the sender and sender’s bank.

If it’s been more than 10 working days, simply ask the sender or sender’s bank for a SWIFT copy and send it to us through chat. This is what a SWIFT copy looks like:

MT103
:SND:COUTGB22AXXX
:RCV:EBILAEADAXXX
:111:ff42206a-87a5-49e6-8b57-b79ed35e671c
:20:19XXXXX65/2XXXX
:23B:CRED
:32A:210xxxxx95,
:33B:USD95,
:50K:/09xxxxx3
XYZ Company
Square mall
LONDON E06 5AB GB
:11A:xxxxxx
:11B:xxxxx
:59:/AE0802600xxxxxxxxx01
ALLAN
MAXWELL
:70:WID 4086171
PURPOSE CODE /BENEFRES/AE//FDA
:71A:SHA
:77B:/BENEFRES/AE//FDA

Help! I want to stop a transfer from going through

If you’ve entered invalid details while making a transfer, the money will be returned to your Liv. account within 7 working days. Any exchange loss due to invalid details will be borne by you.

If you’ve accidentally sent money to the wrong person, we’ll do our best to help you out. Simply chat with us.

Click here to chat with Olivia

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