Unauthorized activity on my account

Help! There is a transaction in my account that I don’t recognize

Don't panic, we are here to help! Firstly, block the card from the Settings page and click “Lock” at the bottom right of the card. Secondly, go to our chat and type in "Fraud" and explain the details of the suspicious activity. You will then be connected to an agent who will guide you further about the next steps.

Help! I think someone has access to my account or card

First, lock your card immediately by going to Settings & tapping the ‘Lock’ icon in the top right corner.

Next, change your password & secret questions in Settings.

If you’ve seen any suspicious transactions, chat with us and our team will help you.

Click here to open settings

I lost my debit/credit card

Oops! Lock your card immediately by going to Settings & tapping the “Lock” icon in the bottom right corner. Simply swipe between the card images to view & lock your debit and credit cards.

Click here to open Settings

How can I keep my account safe?

Remember to never share your username, password, PIN or OTP with anyone else. Also, avoid writing down your details, or logging in when someone is watching. We will never, ever ask you for these details.

When setting your PIN & password, avoid easily recognized numbers/names (your birthday, sequential numbers like 2222, etc.)

If you’re travelling abroad, ensure your roaming is activated on your mobile phone, so that you receive OTP via SMS.

How secure is my account?

Liv is built on the same robust platform as Emirates NBD, the region’s leading and most trusted bank. All your online sessions are protected by a 128-bit encryption, that best protects your info against disclosure to third parties.

To keep your Liv account safe, we automatically log you out of your account after a few minutes of inactivity.