Liv Call Center Survey

Accessibility

Download Liv App

Accessibility

High contrast mode

High contrast mode uses a limited color palette with contrasting colors for an easier use.

High contrast mode

Change text size

Name

Email Address

Mobile Phone

Liv Call Center Survey

1. Rate your satisfaction with your recent interaction with call center agent?

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

1a. Please state the reason for dissatisfaction.

Please provide your feedback

2. Rate your satisfaction with the following aspects of your interaction:

2a. Easiness of finding and accessing the call center option

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

2b. Speed of the call center agent to answer your request

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

2c. Quality of the service provided by the call center agent

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

3. Was your request resolved during the interaction today?

Yes No

3a. How easy was it to resolve you request?

(Please rate on a scale of 1-5, where '1' means ‘Extremely difficult’ and '5' means ‘Extremely easy’)

1 2 3 4 5

3b. Can you please elaborate on why your request could not be solved?

Please provide your feedback

Campaign ID:

Treatment ID:

Lead Number:

We appreciate your time and valuable input.
Your feedback will help us serve you better in the future.
Thank you for banking with Liv, and we look forward to improving your experience with us.

Banking Suite

Goal Account
Instant Interest Fixed Deposit
Gold Account
Silver Account
UAE Equities

Credit Card
Personal Loan
Payments & Transfers
Insurance
Crypto

Liv Fundamentals

About Us
Deals & Offers
IPO
Debt Management

Support

Price Plan
Privacy Policy
Important Information
Interest Rates
Reach us

Emirates NBD Bank (P.J.S.C) is licensed by the Central Bank of the UAE. Liv is a brand owned by Emirates NBD (P.J.S.C)

Connect with our Support Team