Liv Card dispute Survey

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Full Name

Email Address

Mobile Phone

SR Number

1. Did you receive any suspicious communication before the fraud occurred?

Yes No

1a. How did you receive it?

SMS Email Phone call WhatsApp Other app

2. Did the message/call claim to be from Liv Digital Bank, a courier or another official source?

Yes No

3. Did you share any of the following information? (Select all that apply)

Card number CVV (Back of the card) OTP/Password Emirates ID or other personal info None of the above

4. Did you click on a link to make a payment or to claim a discount or offer?

Yes No

4a. Did you enter any of the following?

Card number CVV (Back of the card) OTP/Password Emirates ID or other personal info None of the above

Please share anything else that could help us understand what happened?

Campaign ID:

Treatment ID:

Lead Number:

We appreciate your time and valuable input.

Emirates NBD Bank (P.J.S.C) is licensed by the Central Bank of the UAE. Liv is a brand owned by Emirates NBD (P.J.S.C)

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