Liv Chat with an Agent Survey

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LIV Service CSAT - Chat with an Agent Survey

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LIV Service CSAT - Chat with an Agent Survey

1. Rate your satisfaction on your recent interaction with the LIV chat agent.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

1a. Please state the reason for dissatisfaction.

Please provide your feedback

2. Rate your satisfaction on the following aspects with LIV’s chat agent:

2a. Ease of accessing our chat channel.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

2b. Time taken by the agent to respond to your query.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

2c. Quality of the service provided by the chat agent.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

3. Which of the below channels are you aware that you can contact LIV for any request?

Call Center Chat with an Agent WhatsApp

4. Which is your preferred channel to contact LIV?

Call Center Chat with an Agent WhatsApp

5. What can we do better?

Please provide your feedback

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Treatment ID:

Lead Number:

We appreciate your time and valuable input.
Your feedback will help us serve you better in the future.
Thank you for banking with Liv, and we look forward to improving your experience with us.

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Emirates NBD Bank (P.J.S.C) is licensed by the Central Bank of the UAE. Liv is a brand owned by Emirates NBD (P.J.S.C)