Liv Call Center Survey | Emirates NBD

Accessibility

Download Liv App

Accessibility

High contrast mode

High contrast mode uses a limited color palette with contrasting colors for an easier use.

High contrast mode

Change text size

LIV Service CSAT - Call Center Survey

Name*

Email Address*

Mobile Phone*

LIV Service CSAT - Call Center Survey

1. Rate your satisfaction on your recent interaction with the LIV call center agent.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

1a. Please state the reason for dissatisfaction.

Please provide your feedback

2. Rate your satisfaction on the following aspects with LIV’s Call Center:

2a. Easiness of finding and accessing the call center option.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

2b. Speed of the call center agent to answer your request.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

2c. Quality of the service provided by the call center agent.

(‘0’ being extremely dissatisfied and ‘10’ being extremely satisfied)

0 1 2 3 4 5 6 7 8 9 10

3. Which of the below channels are you aware that you can contact LIV for any request?

Call Center Chat with an Agent WhatsApp

4. Which is your preferred channel to contact LIV?

Call Center Chat with an Agent WhatsApp

5. What can we do better?

Please provide your feedback

Campaign ID:

Treatment ID:

Lead Number:

We appreciate your time and valuable input.
Your feedback will help us serve you better in the future.
Thank you for banking with Liv, and we look forward to improving your experience with us.

Banking Suite

Bonus Multiplier Account
Primary Account
Goal Account
Money Ahead Deposit
Gold Account

UAE Equities
Credit Card
Personal Loan
Insurance
Remittances & Payments

Liv Fundamentals

About Us
Deals & Offers
IPO
Debt Management

Support

Price Plan
Privacy Policy
Important Information
Customer Support
Reach us

Emirates NBD Bank (P.J.S.C) is licensed by the Central Bank of the UAE. Liv is a brand owned by Emirates NBD (P.J.S.C)