Liv Call Center Survey

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Name*

Email Address*

Mobile Phone*

Liv Call Center Survey

1. Rate your satisfaction with your recent interaction with call center agent?

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

1a. Please state the reason for dissatisfaction.

Please provide your feedback

2. Rate your satisfaction with the following aspects of your interaction:

2a. Easiness of finding and accessing the call center option

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

2b. Speed of the call center agent to answer your request

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

2c. Quality of the service provided by the call center agent

(Please rate on a scale of 1-5, where '1' means ‘Not at all satisfied’ and '5' means ‘Extremely satisfied’)

1 2 3 4 5

3. Was your request resolved during the interaction today?

Yes No

3a. How easy was it to resolve you request?

(Please rate on a scale of 1-5, where '1' means ‘Extremely difficult’ and '5' means ‘Extremely easy’)

1 2 3 4 5

3b. Can you please elaborate on why your request could not be solved?

Please provide your feedback

4. Which is your preferred channel to contact Liv?

Call Center WhatsApp

5. Which of the below channels are you aware that you can contact Liv for any request?

Call Center WhatsApp

Campaign ID:

Treatment ID:

Lead Number:

We appreciate your time and valuable input.
Your feedback will help us serve you better in the future.
Thank you for banking with Liv, and we look forward to improving your experience with us.

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