Liv CSAT Survey

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Liv CSAT Survey

1. Overall, how satisfied are you with the resolution of your Complaint request?

(‘0’ being Extremely Dissatisfied and ‘10’ being Extremely Satisfied)

0 1 2 3 4 5 6 7 8 9 10

1a. What is the reason for your score?

2. Was the support agent helpful in assisting with a resolution and providing the correct information?

(‘0’ being very unhelpful and ‘10’ being very helpful)

0 1 2 3 4 5 6 7 8 9 10

3. How satisfied are you with the time taken for your complaint to be resolved?

(‘0’ being Extremely Dissatisfied and ‘10’ being Extremely Satisfied)

0 1 2 3 4 5 6 7 8 9 10

4. Was your complaint resolved completely?

Yes No

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Treatment ID:

Lead Number:

Thank you for your feedback.

We appreciate your time and valuable input.
Your feedback will help us serve you better in the future.
Thank you for banking with Liv, and we look forward to improving your experience with us.

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Emirates NBD Bank (P.J.S.C) is licensed by the Central Bank of the UAE. Liv is a brand owned by Emirates NBD (P.J.S.C)

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