Liv CSAT Survey Form

Liv CSAT Survey

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Liv CSAT Survey

1. Overall, how satisfied are you with the resolution of your Complaint request?
(‘1’ means Not at all satisfied and ‘5’ means Extremely Satisfied)
1a. What is the reason for your score?
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2. Was the support agent helpful in assisting with a resolution and providing the correct information?
(‘1’ means Not at all helpful and ‘5’ means Extremely helpful)
3. How satisfied are you with the time taken for your complaint to be resolved?
(‘1’ means Not at all satisfied and ‘5’ means Extremely Satisfied)
4. Was your complaint resolved completely?
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