Note: The system has a built-in and highly secure authentication mechanism, so you can be rest assured that your voice banking transactions are safe and confidential.
Never share your PIN number with anyone including Liv staff or voice banking agents.
Steps to authenticate yourself
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![PromoCardWithHighlights Get started]()
Step 1: Call us on 600521212
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![PromoCardWithHighlights Get started]()
Step 2: Select your preferred language
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![PromoCardWithHighlights Get started]()
Step 3:Select the menu option that best fits your requirement.
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![PromoCardWithHighlights Get started]()
Done!Enter your debit card number
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![PromoCardWithHighlights Get started]()
Step 5:Enter your pin number
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![PromoCardWithHighlights Get started]()
Step 6: Once successful, you will be connected to our support agent
Here are some of the services offered by our agents through Voice Banking:
Know more about your account, card and loan balances
Find out the status for your debit or credit card application process
Block and replace your debit card or credit card
Enquire about your credit card reward points
Enquire about your loan application
Find out your recent transactions on your card or account
Decrease your credit card limit
Convert your purchase into a 0% instalment payment plan (IPP) or convert your outstanding credit card balance
Increase your POS/ ATM limit for your debit card
Request for a transfer swift copy
Change your credit card billing cycle
Log a complaint
Updates on your requests or complaints
Simply scan the QR code below to
Download the Liv X app on your device
