Account closure

I want to close my Liv. account

Oh no! We'd love to make things right for you. If there’s an issue we can help solve, please chat with our team.

If you really need to close your account, simply log in to your app > Settings > Close Account. Remember, there’s a closure fee of AED 50 (+VAT) if you opened your account less than a year ago.

Help! My account has been closed

We regularly review our policies and reserve the right to close any account that doesn’t meet our policy requirements.

Before closing any account, we will send an email to the account holder’s email address registered with Liv. This email will tell you how long you have until the account is closed, and advise you on next steps.

We strongly recommend withdrawing the full balance from your Liv. account (including Goal accounts), before your account is closed. You can withdraw it through a bank transfer or an ATM.

If your account is closed while your balance is less than AED 100, the amount will be forfeited.

If your account is closed while your balance is more than AED 100, your balance will be debited and issued to you as a Manager’s Cheque, and delivered by Empost. There’s a fee of AED 30 (+VAT) for issuing the Manager’s Cheque.

To follow up on your Manager’s Cheque delivery, simply call Empost on 600 565 555 and track your cheque using your mobile number registered with Liv.

Once you receive your Manager’s Cheque, simply deposit it into any UAE bank account to get your funds.

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